Terms of Service
Last updated: 30 October 2025
These Terms and Conditions (“Terms”) constitute a binding agreement between Glazed (“we,” “us,” or “our”) and you (“you” or “your”), governing your use of our website and/or purchase of goods or services from us (collectively, the “Services”).
By using our website and/or making a purchase from us, you expressly agree to the following Terms.
1. Use of Services
You shall not use our website and/or Services for any purpose that is unlawful, illegal, or prohibited under Indian laws or any other applicable local laws.
It is your responsibility to ensure that any goods, services, or information available through our website meet your specific requirements.
2. Orders & Availability
You agree to provide accurate and complete information for order fulfillment and service delivery. We shall not be liable for issues resulting from incorrect or incomplete information provided by you.
All purchases are subject to availability.
We reserve the right to cancel orders at our discretion, including but not limited to cases of non-availability of goods, suspected fraud, or logistical limitations.
3. Payments
Payments must be made in full at the time of purchase unless otherwise agreed upon by us.
You must ensure that the payment details provided are valid and belong to you.
We reserve the right to refuse any order placed through our website if payment authorization fails.
4. Pricing & Product Information
All prices listed on our website are in INR and are inclusive of applicable taxes unless stated otherwise.
Prices, descriptions, and availability of products are subject to change without prior notice.
While we make every effort to display products as accurately as possible, colors and designs may vary slightly due to photography and screen differences.
5. Delivery & Shipping
We offer delivery within specified areas and time slots as mentioned on our website.
Delivery times are estimates and may vary due to unforeseen circumstances such as traffic, weather, or operational delays.
You are responsible for providing a complete and accurate delivery address. We are not liable for orders delayed or undelivered due to incorrect address details.
Ownership of the products passes to you upon successful delivery.
6. Cancellations & Refunds
Orders once confirmed cannot be cancelled once they are prepared or dispatched.
Refunds will only be processed in cases where:
- The product is damaged or spoiled upon delivery.
- The wrong product has been delivered.
To be eligible for a refund, you must notify us within 2 hours of receiving your order, with supporting evidence (e.g., photo).
Refunds, if approved, will be processed within 7–10 business days to the original payment method.
7. Allergies & Food Disclaimer
Our products are made in a kitchen that handles allergens such as nuts, gluten, dairy, and soy.
While we take care to avoid cross-contamination, we cannot guarantee a completely allergen-free environment.
It is your responsibility to inform us of any allergies or dietary restrictions at the time of placing your order.
8. Promotions & Offers
All promotional offers, discounts, or vouchers are subject to specific terms mentioned with the offer.
We reserve the right to modify, suspend, or cancel any promotional offer without prior notice.
9. Liability
We shall not be liable for any loss or damage arising from the use of our Services, whether direct, indirect, or consequential.
We shall not be liable for any loss or damage arising directly or indirectly from the decline of authorization for any transaction due to the cardholder exceeding the preset limit with their bank.
10. Intellectual Property
All content, including images, text, logos, and graphics on our website, is the property of Glazed and is protected by applicable copyright and trademark laws.
You may not reproduce, distribute, or exploit any content without prior written permission from us.
11. Governing Law & Disputes
Any dispute arising out of or related to the use of our website, purchase from us, or any engagement with us shall be governed by and construed in accordance with the laws of India.
The courts of Bhubaneswar, Odisha shall have exclusive jurisdiction.
12. Contact Information
If you have any questions regarding these Terms, please contact us at: